Faqs
How will I receive my order?
You will be emailed a dispatch note and then should receive your product within 2-3 working days in the UK by recorded delivery.
Please note: recorded delivery requires a signature on receipt.
As per the couriers terms an item is not classed as lost until 15 working days from dispatch in the UK and 20 working days from dispatch outside of the UK.
Who are DirectPay?
NME payments will be handled by Trinity St's associate company,
DirectPay Ltd in partnership with Worldpay.
DirectPay will appear on your card statement.
Is shopping on the Internet safe?
Communication between the you, us and DirectPay is encrypted using
the SSL mechanism built into your browser. This ensures that even
if someone were able to monitor the traffic between you and the DirectPay
server, they would not be able to read it. Encryption is used on all
pages within the DirectPay system, making Internet shopping as safe as possible.
Can I exchange or receive a refund on my product?
Within 30 days of receipt of your order, you may return any item in its original condition for a full refund. Our returns centre will be happy to process an exchange for you, so if there is another item or size that you would prefer over the one you have already received, please include written details with the item you return.
If you prefer, our Customer Service team will be happy to take your replacement order, and you can then have a refund on return for the unwanted item.
Please write the reason for your return on the back of your packing slip and enclose it in your parcel. This can then be sent to the address below. Please note, we recommend that you use recorded delivery or get a certificate of posting, as we cannot be held responsible for lost goods.
NME Returns
Trinity Street Direct Limited
PO Box 4897
Warwick
CV34 9GT
What are the sizes?
Click here for our size guide.
If you would like any further information about a particular product, please contact customer services on 08445 670 839 or at nmestore@trinitystreetdirect.com.
